Product designer and strategist

I believe that designing for people will get you the right results.

I think that less is more, details matter and that great design doesn’t just happen. It comes from hard work, iteration and attention to detail.

Who am I?

Very experienced digital professional specialising in Product (including UX) Design and Digital Strategy.

What makes me tick?

Working with people, creating things that people love and need… and eating Japanese food.

Specialities

  • Digital and Product Strategy and Management
  • Customer Research and Experience Design
  • Interaction and User Interface Design
  • Testing, Analytics and Optimisation
  • UX Direction and Leadership

Get in touch


Core Skills

Digital and Product Strategy and Management

  • Where are we now, where do we want to be and how do we get there?
  • Market/competitive research and analysis
  • Define goals and KPIs
  • Develop strategic levers
  • Stakeholder engagement
  • Develop and manage Program of Work
  • Develop and execute Product Roadmaps
  • Define Product Strategy
  • Agile project management
    • Jira
    • Confluence

Customer Research and Experience Design

  • One-on-one interviews
  • Contextual enquiry
  • Survey design and analysis
  • Workshop design and facilitation
  • Empathy mapping
  • Customer journey mapping
  • Business process mapping
  • Business/stakeholder research

Interaction and User Interface Design

  • Wireframing, prototyping and Ilo-fi through to hi-fiPen and paper
    • Sketch
    • inVision
    • Principle
    • Photoshop/Illustrator
    • Axure
  •  Experience maps and process flows
  • Co-design workshops with customers
  • Responsive design
  • Style guide design
  • OOH (Out of Home) digital including large format displays and kiosk design using Scala
  • Working with Agile teams/methodologies

Testing, Analytics and Optimisation

  • One-on-one usability testing design and facilitation
  • Remote UX testing using services such as UserTesting.com, Optimal Workshop’s Treejack and Chalkmark.
  • Multivariate and A/B testing using VWO (Visual Website Optimizer)
  • Click-map analysis using Clicktale
  • Channel analysis
  • Web analytics using Google Analytics
  • Working with third parties such as WebTrends and Global Reviews
  • Website feedback analysis using Kampyle and Usabila

UX Direction and Leadership

  • Build, maintain and grow UX and product teams
  • Define UX and Design strategies then bring them to life
  • Ensure Brand is consistent and well represented
  • Ensure consistency across UX, Content and Creative strategies and execution
  • Develop and mentor UX design professionals
  • Enable collaboration
  • Evangelise and facilitate ‘Design Thinking’

Education & memberships

  • Queensland University of Technology, 1994 – 2001
    • Bachelor of Arts (Communication Design)
    • Bachelor of Business (Communication)
  • Certificate 4 in Management
  • Member of UPA – Usability Professionals Association
  • Member of Golden Key National Honour Society

Experience

I have worked in digital and design since 1999. I started out as a designer and found myself thinking about how people interacted with the websites I was creating. I wanted to know what worked, what didn’t and most importantly, why. I naturally progressed into UX and have extended my skills into product and service analysis and design.

Here is a summary of my career history. Please see my profile on LinkedIn for more details.

Product Design Director
Console Technology Inc.

  • Product design and strategy for Silicon Valley-based global networking startup
  • Lead small team of outstanding product designers
  • Brand development and strategy
  • Customer research
  • Product roadmap development
  • Stakeholder engagement
  • Evangalise and operate agile methodologies

Flight Centre Limited
Head of Digital Experience

  • Define strategy and program of work for Digital Experience for Flight Centre
  • Enable a team of 20 digital specialists and 3 Team Leaders
  • Accountable for UX and UI Design, Development and Optimisation
  • Customer and competitive research and analysis
  • Perform analysis and conversion rate optimisation
  • Creative and UX direction

Flight Centre Limited
Leader, Design & User Experience

  • Leading online design and user experience for Flight Centre, Student Flights, Escape Travel and associated brands
  • Establishing Flight Centre’s first Design and UX team

Peak Usability
Senior Consultant – Usability and Interaction design

  • Research & analysis
  • Interaction, interface and information design
  • Testing & evaluation
  • Project Management
  • Training

Virgin Australia Airlines
Usability and Design Specialist (various positions)

  • Develop and manage online strategy and continuous improvement for all websites and online booking engines
  • UI and interaction design, testing and optimisation

Suncorp Bank & Insurance
Online Customer Experience Advisor

  • Customer experience lead for Suncorp and GIO websites and online tools

eGlobal International
Design and Usability Specialist

  • Design and develop websites, Intranets and applications

Queensland University of Technology
Multimedia Tutor

  • Deliver seminars and tutor students in the technical and creative areas of web design, usability and multimedia development
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